Reference

Legal terms for your Indonesia account

tuanpencet Legal sets out how account access, phone verification, payment records and policy requests work for you in Indonesia.

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tuanpencet Legal terms for your Indonesia account
HELP WITH TERMS

Get a clear route for policy questions

A policy question should not leave you guessing which team to contact.

Account access Use the account support route when Legal wording affects phone verification, sign-in recovery or…
Wallet records For DANA, OVO, GoPay or QRIS questions, attach the transaction reference and selected rail…
Policy requests Ask for clarification, a copy of your stored account details or a policy change…
DATA PRACTICES

See how tuanpencet handles policy duties

Legal work includes more than a page of terms: it covers the records used to protect your account and answer your requests.

Account data

We use the details attached to your account to check access requests, match phone verification and respond to Legal questions.

Cookies

Our cookie controls describe the small files used for session continuity and account settings.

Account security

Phone verification is completed before account access, and we do not need your password, PIN or wallet security code in…

Record retention

Payment references, verification events and policy requests are retained only for the operational and legal purposes described in our notice.

Change requests

To correct account data, identify the field you want changed and submit the request through the Legal contact path.

Who to contact

Use the policy contact route for questions about data, cookies, retention, access wording or account closure.

Legal answers before you open an account

These Legal answers focus on the questions we expect you to ask before creating an account or requesting a policy change. They cover access wording, data requests, cookies, verification and payment records without replacing the current notice. Check the full Legal page whenever a policy point affects your account.

The Legal page covers account access, phone verification, data handling, cookies, payment references, retention and contact requests. It also explains how we handle corrections or account changes. Eligibility depends on local law, so read the current wording for your location before opening an account.

Yes. Account access and eligibility depend on local law, and the applicable position may vary by location or account status. We show that wording in our Legal notice rather than promising access in every situation. If unsure, contact us through the policy route before verification.

Submit a data request through the Legal contact route and identify the account detail or record you want located. We may ask for an account check before responding. Do not include your password, PIN or wallet security code in the request.

We retain the payment reference and selected rail needed to trace a transaction status, including DANA or QRIS. Your request should include the reference and date so we can locate the correct record. The Legal notice explains the relevant retention purpose and handling.

Yes. Use the policy contact path, name the field that needs correction and provide the requested replacement detail. Phone or payment changes may require account verification first. We use that step to prevent an unauthorised person from changing your record.

Open the Legal page from the account menu before or after phone verification. The same policy route is available on a mobile browser and desktop browser, so you can read the current wording without relying on a saved copy or an older message.

Read the cookie section on the Legal page and use the available browser controls for your session preferences. If you need clarification about a specific cookie or account setting, send the question through the policy contact route with the relevant page detail.

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